Terms and Conditions

The parties hereby state

That Trasteros del Levante S.L. is the company providing the services covered by this Contract, hereinafter Trastelia.

That the Customer is interested in the service of storing, at their own risk and under their own custody, for the period specified in the specific terms and conditions, one or more items of personal property, hereby declaring that they are aware of the condition of said property, which they expressly accept without reservation as being in perfect condition for use.

That, as it is in the interest of both Parties, they enter into this agreement, all in accordance with the following general terms and conditions:

Applicable Regulations.

These General Terms and Conditions are subject to the provisions of Law 7/1998, of April 13, on General Contract Terms and Conditions, Law 26/1984 of July 19, General Law for the Protection of Consumers and Users, Royal Legislative Decree 1/2007 approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, and the Commercial Code and Civil Code.

Purpose of the Contract.

Upon signing this contract, Trastelia grants the use of the storage unit described in the Specific Terms, located on Trastelia’s premises at 152 Vicente Blasco Ibáñez Street, in the town of Torrevieja (Zip Code 03182), for the stipulated term and price, for the sole and exclusive purpose of storing various types of personal property owned by the customer, with the exception of those described in section “10. Prohibitions,” which are expressly prohibited.

Storage Unit Size.

Due to the building’s construction, the contracted storage unit has an approximate area and volume as indicated in the Special Conditions. Under no circumstances shall Trastelia be liable if the contracted storage unit does not measure exactly as expected.

Term.

4.1. Commencement of the Contract, Initial Term, and Initial Billing.

This contract enters into force on the start date indicated in the Special Conditions (the “Start Date”). However, for the purposes of contract duration and billing, the first term shall extend from the Start Date until the last calendar day of that same calendar month (the “First Term”).

Upon signing the contract, the Customer shall pay the pro-rata portion of the fee corresponding to the First Period, calculated based on the actual number of days between the Start Date and the last day of that month.

4.2. Automatic renewal by calendar months and billing date.

Upon expiration of the First Period, the contract shall be automatically extended for successive periods of one (1) full calendar month, always counted from the 1st to the last day of each calendar month (each of which is a “Monthly Period”), unless either party provides the other with verifiable notice of its intention not to renew the contract at least ten (10) calendar days prior to the end date of the Initial Term or the corresponding Monthly Term.

The fee corresponding to each Monthly Period shall be due in full on the 1st of each month, and shall be invoiced and collected in advance via the payment method designated by the Customer, regardless of the date on which the Customer actually vacates the storage unit, without prejudice to the provisions of this clause regarding the minimum contract term.

4.3. Minimum Term.

Unless a longer commitment period is established in the Special Conditions, the minimum stay period shall, in any case, be one (1) month, understood in accordance with the billing system by calendar months provided for in the preceding clause.

For these purposes:

a) When the Start Date falls on the 1st of a month, the minimum term of one (1) month shall correspond to that full calendar month.
b) When the Start Date is after the 1st of a month, the minimum term shall include, at a minimum, the Initial Period plus the immediately following Monthly Period. Consequently, the Customer may not terminate the contract with effect prior to the last day of the month following the Start Date, even if the period initially paid for covers only part of the first calendar month.

4.4. Longer Commitment Periods (Pricing Plans).

If, in accordance with the pricing plan chosen by the Customer, the Specific Terms establish a longer minimum commitment period (for example, three (3), six (6), or twelve (12) months), the Customer shall be obligated to maintain the contract in force for at least that commitment period, without prejudice to the Initial Period when the Start Date does not fall on the 1st.

During the agreed minimum commitment period, the Customer may not terminate the contract early with effect prior to the date of its expiration. In the event that the Customer ceases to use the storage unit, vacates it, or requests cancellation before the end of the commitment period, TRASTELIA may:

a) Maintain the contract in force until the end date of the commitment period, with the consequent obligation to pay all outstanding fees up to that date;
or
b) Terminate the contract early and demand, as a penalty, payment of the remaining fees until the minimum commitment period is completed, without prejudice to the loss of any discounts or financial benefits associated with the aforementioned pricing plan.

The foregoing is without prejudice to TRASTELIA’s rights to terminate the contract as provided for in other clauses of this contract due to the Customer’s breach.

4.5. Non-payment and Non-Renewal.

The contract will not be automatically renewed if, as of the end date of the Initial Term or the corresponding Monthly Term, the Customer is not up to date with payment of all amounts due or with the fulfillment of any other obligations arising from this contract.

In such a case, the contract shall be deemed terminated at the end of the current period, without prejudice to the actions available to TRASTELIA for the collection of outstanding amounts and to the provisions of the clause regarding non-payment and early termination of the contract.

4.6. Return of the storage unit upon termination of the contract.

Upon the contract’s termination, for any reason, the Customer shall be obligated to vacate the contracted storage unit, leaving it completely empty and in optimal condition of maintenance and cleanliness, with no remaining belongings or waste.

It is expressly prohibited to clean the storage unit with water or other liquids that may cause moisture inside; only dry cleaning methods may be used.

The storage unit must be vacated and handed over no later than the last day of the contract, before 11:59 p.m. on that day.

4.7. Penalty for Unremoved Items and Extra Cleaning.

If the Customer returns the storage unit without having completely emptied or cleaned it, TRASTELIA may proceed to empty and clean it, with the Customer expressly authorizing TRASTELIA to do so, and the Customer will be billed:

a) An additional charge of FIVE EUROS (€5) for each item, package, or unit not removed;
and
b) An additional amount of FIFTY EUROS (€50) for extraordinary cleaning of the storage unit.

All of the foregoing is without prejudice to any claim for additional damages that may have been caused to the storage unit, the common access areas, or the rest of the facilities.

Price.

The consideration for the transfer of use of the storage unit shall be the price initially established in the Special Conditions. Payment of the fee shall be made in advance on a monthly, semi-annual, or annual basis, depending on the frequency agreed upon in the Special Conditions, via credit card, to which the amount corresponding to Value Added Tax at the legally applicable rate at any given time shall be added, as well as, where applicable, the cost of any additional services contracted or expenses incurred by the customer.

The customer authorizes Trastelia to process all charges corresponding to accrued rent via credit card, in accordance with the Payment Services Act 16/2009 of November 13.

The commitment to pay by credit card is irrevocable.

Please note that Trastelia uses a secure computer system to process payments that encrypts your credit card number. Trastelia will not retain or have access to your banking information; it merely processes the credit card payment request with the bank.

Trastelia reserves the right to adjust the initial price each time the contract reaches its annual renewal date, in accordance with the National General Index of the regional Consumer Price Index system published by the National Institute of Statistics or any body that may replace it, applying the value published two months prior. Under no circumstances shall any delay or postponement in applying such an adjustment imply a loss, waiver, or relinquishment of Trastelia’s right to implement it. The customer will be notified of the new installment to be paid one month in advance of the date on which the updated price is due.

Trastelia also reserves the right to adjust the amount payable to the current market price once a period of 12 months has elapsed from the initial contract term. Such an adjustment would be applied to the next payment due, and the customer will be notified at least 30 calendar days prior to the effective date of the change. Upon notification of the price adjustment, the customer will have 15 calendar days from receipt of said notification to notify Trastelia, in the event they do not agree with the new price, of their termination of the contract and, consequently, must vacate the storage unit, removing all their stored goods.

Non-payment.

As of the date of non-payment or default in the payment of any amount due to Trastelia in accordance with this Contract, Trastelia may suspend the Customer’s access code to the building or premises where the storage unit covered by the Contract is located, and may also block access to the storage unit and suspend insurance coverage for the goods the Customer has stored in the unit.

Non-payment or delay in payment of any amount due to Trastelia under this Agreement shall result, as of the very date on which the payment is returned or rejected via the stipulated method, or as of the 10th day of default in all other cases, in a surcharge of €20, plus VAT.

From this point forward, Trastelia will demand payment of the amounts owed from the Customer via email, SMS, or WhatsApp, warning the Customer of the consequences set forth in the following sections:

As of the 30th day of default, the Customer will be notified of the termination of the Contract, and Trastelia will retain the amount deposited as a Security Deposit to offset the outstanding debt.
Starting on the 40th day, the Customer expressly authorizes Trastelia to move the stored goods to another location of its choice or to donate them to non-profit organizations, leaving the Unit vacant for whatever purpose Trastelia deems appropriate. In such a case, the opening of the Unit will be recorded on video. In the event of the goods being moved to another location due to non-payment, Trastelia shall be entitled to a monthly rental fee equal to double the amount agreed upon in the Contract terminated for non-payment. The Parties agree that, in relation to the transfer referred to in this section, the Customer may under no circumstances hold Trastelia liable for any damage sustained by the goods during their removal from the Unit, which shall be deemed to have been carried out at the Customer’s own risk and expense.
At the same time, eight weeks after the Customer is notified of the relocation of the goods to another location without the Customer claiming them (if such a situation arises), the Customer expressly agrees to consider said goods abandoned, expressly authorizing Trastelia to, at its sole discretion, dispose of the goods through a notarial auction or sale to a second-hand goods dealer, retaining the proceeds obtained as payment for the overdue rent, with the Customer being responsible for all expenses incurred as a result of the sale, including fees, auction costs, and commissions. Any resulting balance, if positive, shall accrue to Trastelia, and the Customer may not make any claim in this regard, given that they have deemed their belongings abandoned. Likewise, if it has not been possible to sell the goods, or if their market value is insufficient, Trastelia shall be definitively released from any duty of custody thereof and may dispose of them as it deems most appropriate, including their destruction, the costs of which shall also be borne by the Customer.

Security Deposit.

The customer shall deposit a security deposit equal to one month’s rent to cover any damages that may be caused to the storage unit, common access areas, and the rest of the facilities. In any case, the purpose of the security deposit is to ensure compliance with all obligations assumed by the customer under this contract.

Upon termination of the contract, the security deposit will be returned to the customer within a maximum of 30 days after verifying that the storage unit is in perfect condition, both in terms of maintenance and cleanliness, and provided that there are no outstanding liabilities for which the customer is responsible. In the event that the customer owes any amount to Trastelia, said amount will be deducted from the security deposit. The security deposit will be returned to the customer via a refund to the credit card provided by the customer.

The customer waives any interest that may accrue on the refundable security deposit.

Loading and Unloading Area.

In the event that Trastelia has a loading and unloading area reserved for customers within the premises, the customer shall have the following obligations regarding the use of the parking space:

The use of the parking space is exclusively for the loading and unloading of goods; once the goods have been unloaded and/or loaded from the vehicle, the space must be vacated for other customers.
The customer must verify that the height of their vehicle is less than the maximum height indicated by the traffic signs at the facility and wait until the gates, barriers, and gates have completed their opening cycle before passing through them.
Parking vehicles in the driveway area is prohibited. Trastelia is not liable for any fines or vehicle towing by the authorities in the event of non-compliance with this rule.
For safety reasons, it is mandatory to close the access gate to the loading and unloading area when unloading goods from the vehicle.
You must park your vehicle in a way that leaves space for people to pass through the main entrances.
It is expressly prohibited to leave the vehicle’s engine running while inside the facility.
Vehicle parking is strictly regulated by floor markings and signage.
The duration of loading or unloading stored goods and merchandise is limited to a single parking space. You are required not to disturb other customers during vehicle loading and unloading operations.

In the event of failure to comply with the obligations in this section, the customer will be charged an additional fee of €60 as a penalty.

Rights and Obligations.

The customer has the following rights:

During the term of the contract, the customer may store any type of personal property owned by them, except for those expressly prohibited in the specific clause of this contract.
To freely access Trastelia’s facilities, except in restricted-access areas, during the hours established by Trastelia, under the terms set forth in this contract.
The customer may authorize access to Trastelia’s facilities to other adults. In this case, and for security reasons, the customer must provide Trastelia with verifiable written notice, identifying the authorized person(s) by first name, last name, and ID number. If the person accessing the facilities is accompanied by the customer, this notice is not required. In both cases, the client shall be liable for any damages caused by both authorized persons and accompanying persons.
Any other rights that may apply to the customer under applicable regulations, even if not included in this contract.

The client shall have the following obligations:

To pay the agreed-upon price and any other amounts due in a timely manner, as stipulated in this contract.
To store goods of legal origin that are their property or, where applicable, over which they have peaceful or legal possession or express authorization from the owner or from the person who has the right to dispose of or administer them.
To respect the rights of other users of the facilities.
To maintain the storage unit in proper condition without causing damage to it, to the rest of the common facilities, or to the property of other customers.
In the event of vacating the storage unit—whether due to expiration, termination of the contract, or any other cause—you must leave it in the same condition as when you first accessed it, and, if necessary, carry out any repairs required to achieve this.
To comply with any other obligation that, although not included in this contract, may apply to you under applicable regulations.
The customer shall verify the suitability of the storage unit for storing their belongings and shall place them in such a way that they remain stable and do not damage the walls, floor, or ceiling. If the customer stores sharp objects, machinery, construction materials, or any other items in the storage unit that may scratch, mark, stain, soil, or otherwise damage the floor, the customer must protect the floor with suitable material (pallet, cardboard, tarp, etc.) to prevent any damage.
Notify Trastelia promptly of any damage to the storage unit or the facilities.
No construction work of any kind may be carried out in the rented space. By way of example, but not limited to, the following is expressly prohibited: drilling holes, installing fixed or movable partitions, or using load-bearing supports other than those specified by Trastelia.
Other obligations set forth in this contract.

Prohibitions

The customer is expressly prohibited from entering into any type of contractual relationship with third parties regarding the storage unit; therefore, it is expressly prohibited to transfer its use to any other individual or legal entity that is not a party to this contract.

It is expressly prohibited to use the storage unit or the facilities—whether temporarily, occasionally, or permanently—as a dwelling or residence, or as a workplace, as a registered office, for tax purposes, or for the purpose of receiving mail, summonses, and/or notifications from third parties.

It is expressly prohibited to hang any object on the metal mesh installed on the storage unit’s ceiling.

It is prohibited to store objects weighing more than 200 kilograms.

It is strictly prohibited to tamper with, conceal, or interfere with communication lines, security systems, electrical power, fire detection, and ventilation.

It is expressly prohibited to leave goods and/or dispose of waste in the hallway, any common area within the facilities, or on the sidewalk outside the facilities. Negligent use of the facilities will result in an additional charge of €60 as a penalty.

The customer shall not store hazardous, prohibited, flammable, toxic, polluting, explosive, or foul-smelling products, or any products whose storage is regulated.

Specifically, and without this list being exhaustive, it is prohibited to store:

Perishable products prone to rotting.
Waste of any kind (animal, toxic, radioactive, hazardous materials, etc.).
Any art objects or collectibles of any kind.
Hides, jewelry, precious and semi-precious stones, valuable paintings, and any precious metal objects.
Any set or piece of furniture that constitutes a set with a high overall value, unless otherwise expressly agreed upon in the insurance contract.
Animals, live or dead.
Matches, lighters, fireworks.
Firearms and their ammunition or explosives.
Any illegal substance, substance prohibited for sale, or item obtained illegally, such as drugs, counterfeits, products derived from smuggling, theft, or receiving stolen goods, etc.
Any substance, preparation, or object:
- Explosives, such as compressed or liquefied gas like LPG, acetylene, butane, propane, etc.
- Flammables, such as varnishes, oils (vegetable, essential, heavy mineral), resins, paraffins, raw plant fibers (cotton, flax, hemp, etc.), acetone, turpentine, methylated spirits, petroleum, benzene, turpentine, toluene, nitrates (sodium, potassium, ammonium, etc.).
- Oxidizers, such as hydrogen, chlorates (ammonium, potassium, etc.), peroxides, strong perchloric acids.
- Toxic substances, such as stain removers, pesticides, or fuming nitric acid.
- Harmful substances, such as paint thinners and stain removers.
- Environmentally hazardous substances, such as pesticides, herbicides, and heavy metals.
- Irritants, sensitizers, carcinogens, or mutagens.
In general, all substances labeled with regulated warning symbols are prohibited.

Trastelia may require the customer to present the deposited goods and/or provide a complete written description thereof.

In the event of a breach of the foregoing obligations/prohibitions and without prejudice to any right Trastelia may have to terminate the contract, the customer shall be directly liable for any damage caused to persons or property, whether owned by Trastelia, other customers, or third parties.

The customer is responsible for the ownership of the goods they deposit; therefore, Trastelia shall have no liability whatsoever in this regard.

Insurance

All risks associated with the goods or their storage in the storage unit shall be borne by the customer.

However, the storage unit covered by this contract includes free basic insurance with coverage for property damage up to a maximum of €3,000 per year.

The insurance policy includes deductibles, depending on the type of claim, which in all cases must be paid by the customer.

In order to avoid exclusions by the insurer, the customer agrees to declare the maximum and current value of the goods stored in the storage unit, such that any incorrect declaration or failure to declare shall release both Trastelia and the insurer from any liability. In any case, it is the customer’s responsibility to provide proof of the value of the goods, as well as proof that they were stored at the time of the incident.

Upon the customer’s request, the general and specific terms of the insurance policy will be provided, including the deductibles and a description of the exclusions; therefore, the customer waives any claim not covered by the policy.

Trastelia is exempt from any loss of goods resulting from theft, and from indirect damages, particularly consequential damages.

Under no circumstances will Trastelia assume any liability in relation to items or goods stored in the storage unit whose value exceeds the amount specified in the insurance coverage established in the terms of this contract.

Likewise, the customer shall be directly liable to the authorities, the property owner, and other customers for any damage that may be caused to the property and/or to goods stored by other customers due to the goods stored in the storage unit, with Trastelia being fully indemnified.

The customer is responsible for loading, unloading, transporting, handling, and storing, using their own resources, the goods they wish to store in the contracted storage unit; therefore, Trastelia is exempt from any liability arising from the storage and removal of the stored goods, from personal injury, and from any property damage that may be caused, whether to Trastelia, third parties, or the customer themselves.

12. Use of the Facilities and Storage Room.

A) Access to the Facilities.

The customer may access the facilities and their storage unit 24 hours a day, 365 days a year.
Trastelia reserves the right to modify the facility access hours by giving the customer one week’s notice.
Access to the facilities will be granted via a personal, non-transferable code or through the customer’s control panel.

B) Access to the storage unit.

To access the storage unit, the customer must log in to the control panel (website or mobile app) and press the corresponding button to open the exterior door or the storage unit door. To prevent accidental openings, the customer must confirm the door opening.
If the customer does not have a mobile phone, they may enter the personal code on the keypad located at the entrance to the Trastelia facilities. Once inside, to open the storage unit, the customer must re-enter the personal code to open the storage unit door.

C) Conditions for Access to the Facilities and the Storage Unit.

It is strictly prohibited to enter the facilities with any type of animal, unless it is a guide or service animal.
Authorized Persons: Only individuals who have signed the contract and are authorized under section “9. Rights and Obligations” may access the facilities. Trastelia reserves the right to verify the identity of any person entering the facilities, as well as to restrict access to anyone not accompanied by a customer of the facilities.
Authorized Vehicles: Authorized persons may only park in the facility’s loading and unloading zone with a light vehicle. Any vehicle longer than 5 meters, with a payload exceeding 3.5 tons, or with a cargo capacity exceeding 15 ^{cubic meters} is strictly prohibited on the facility grounds.
Access Procedure: It is strictly prohibited to enter the facility by taking advantage of another person or vehicle entering or exiting the facility. Access is mandatory via the assigned personal code or through the customer control panel. In the event of forgetting the personal code or encountering issues with the customer control panel, the customer may request assistance from the Trastelia Technical Support Center during its operating hours.
It is strictly prohibited to block the opening or closing of the facility access doors in any way, due to the security risks this entails. Upon leaving the facility, the customer must ensure that the door closes completely to prevent unauthorized access to the facility. In the event of a failure of the access control system or the motor of the facility’s access gate, the customer must immediately contact the Technical Support phone number during business hours or the Customer Service phone number.

D) Customer Service and Technical Support.

The Customer Service phone number is 966 441 144. Customer Service hours are Monday through Friday from 9:30 AM to 4:00 PM, and on Saturdays from 10:00 AM to 2:00 PM.
The Technical Support phone number is available through the customer control panel. Technical Support hours are Monday through Saturday from 9:00 AM to 8:00 PM.

E) No smoking on the premises.

Smoking and discarding cigarette butts are strictly prohibited throughout the entire facility, both inside and outside the storage unit.

F) Noise.

Any unnecessary or careless noise that is disruptive and occurs within the facility is strictly prohibited, both day and night. In particular, the customer must turn off their vehicle’s engine and radio while inside the facility grounds. The customer must be especially careful not to make noise at night, on weekends, and on holidays.

G) Equipment made available or rented to customers.

Handling equipment: Trastelia may provide the customer with handling equipment, such as carts, for exclusive use within the premises to facilitate the handling of goods and heavy objects between the entrance to the facility and the storage unit, and for exclusive use inside the facility. The customer must use this equipment at their own risk and must not allow minors to handle it, with no liability on the part of Trastelia, in particular pursuant to Articles 1891 and 1384(1) of the Civil Code. This equipment, which is the property of Trastelia, must be supervised at all times by the customer and must be stored in the designated area within the loading and unloading zone for this purpose when not in use. In the event of loss or damage to this equipment due to improper use, the responsible customer must bear the full cost of replacing the equipment with new items. The customer will be charged €25 per day if any of the equipment made available to all customers by Trastelia is retained within their storage unit.

Data Protection.

In accordance with current regulations on the protection of personal data, including, among others, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter GDPR), the data subject is hereby informed of the following matters regarding Trastelia’s processing of their personal data:

A) Data Controller.

Identity: Trasteros del Levante, S.L.
Tax ID: B-75854554
Mailing address: Calle Canónigo Torres 2, Ground Floor. 03181 Torrevieja (Alicante)
Phone: 966441144
Email: administracion@trastelia.com

B) Purpose of processing.

Maintenance, development, fulfillment, and monitoring of contractual relationships with our customers and the services they request. Additionally, regarding the access control system installed by Trastelia, personal data will be used to manage access to the facilities. We will also use customers’ identification and contact information to send, electronically or otherwise, technical, operational, and/or commercial information, including news and commercial information about activities, products, and services. Additionally, recordings and images obtained from video surveillance cameras will be processed for the purpose of access control and monitoring of the facilities.

C) Legal Basis for Processing.

The legal basis for the processing of the customer’s personal data is the performance of the storage unit rental contract. Regarding the sending of commercial information, the legal basis is the pursuit of the legitimate interests of Trasteros del Levante S.L., as provided for in Article 6.1(f) of the GDPR. This is without prejudice to the customer’s right to object to the sending of such commercial information.

Recordings made through video surveillance systems will be destroyed within a maximum period of one month from the date of capture, unless they are related to serious or very serious criminal or administrative offenses involving public safety, an ongoing police investigation, or an open judicial or administrative proceeding. Legal Reference (Article 8 of Organic Law 4/1997, of August 4, on the use of video cameras by law enforcement agencies in public places. See also Articles 18 and 19 of Royal Decree 596/1999, of April 16.)

D) Recipients of the data.

The customer’s personal data will be disclosed, where applicable, to the tax authorities to comply with legal and tax obligations, as well as to the financial institution through which Trasteros del Levante S.L. manages the collection of payments for its products or services, and to the security systems provider responsible for maintaining them. Likewise, for certain information management purposes, services provided by Google will be used; this company acts as a data processor and, despite being located outside the European Union and the European Economic Area, is covered by the EU-U.S. Privacy Shield. Google’s Privacy Policy: https://policies.google.com/privacy?hl=es&gl=es.

E) Data retention period.

Data will be retained in accordance with the specific applicable regulations. In this regard, the retention periods are as follows:

1 month: Images/audio captured by video surveillance systems will be destroyed within a maximum of one month from the date of capture. Legal Reference (Instruction 1/2006, of November 8, from the Spanish Data Protection Agency, regarding the processing of personal data for surveillance purposes through camera or video camera systems.)
5 or 10 years: the period corresponding to the statute of limitations for tax obligations, in accordance with tax regulations. The same period applies to the exercise of personal claims that do not have a special statute of limitations, as established in Article 1,964 of the Spanish Civil Code.
6 years: with respect to books, correspondence, documentation, and supporting documents pertaining to the business.
10 years: documentation formalizing compliance with the obligations established in Article 25 of Law 10/2010 of April 28 on the prevention of money laundering and the financing of terrorism.
With regard to the sending of commercial information, the customer’s identifying and contact personal data will be retained until their consent for this purpose is revoked.

F) Rights of the data subject regarding the processing of their data:

The data subject may request access to their personal data, rectification, erasure, restriction of processing, objection, or data portability by sending a written request addressed to Trasteros del Levante S.L., at Calle Canónigo Torres 2, bajo. 03181 Torrevieja (Alicante), or by sending an email to administracion@trastelia.com, attaching, in both cases, a photocopy of their ID card. If the customer believes that Trasteros del Levante S.L. has not properly processed their personal data or has not adequately addressed the exercise of their data protection rights, they may file a complaint with the Spanish Data Protection Agency, either through its online portal or at its office located at Calle Jorge Juan, No. 6, Postal Code 28001, Madrid.

Reservations

Trastelia reserves the right to modify any or all of the clauses of this contract, in which case it will provide the customer with verifiable notice. The customer shall have the right to continue under the new terms or to terminate the contract, in which case they must vacate the storage unit.

Trastelia reserves the right to change the location of the contracted storage unit if there are justified, urgent, or force majeure reasons. The customer is responsible for moving the goods, unless, due to urgent necessity or a justified cause, Trastelia is unable to notify the customer of such circumstances sufficiently in advance, in which case the move will be carried out by Trastelia staff.

Trastelia reserves the right to block or cancel the access code to the facilities in the event of non-payment of amounts owed by the customer or in the event of a breach related to the obligations described in this contract.

Trastelia may only access and inspect the storage unit without the customer’s consent to verify strict compliance with the terms of this contract and applicable regulations. Therefore, Trastelia must provide the customer with at least 24 hours’ advance notice, except in cases of emergency and serious need or by order of the Authority. This is without prejudice to Trastelia’s right to access the storage unit for the purposes set forth in section “6. Non-Payment.”

Nullity and Ineffectiveness of the Clauses

If any clause included in these General Terms and Conditions is declared, in whole or in part, null and void or ineffective, such nullity or ineffectiveness shall affect only that provision or the part thereof that is null and void or ineffective, with the General Terms and Conditions remaining in full force and effect in all other respects, and such provision, or the part thereof that is affected, shall be deemed not to have been included.

Industrial and Intellectual Property

All intellectual and industrial property rights (website content and graphic design, logos, and trademarks) are the exclusive property of Trastelia, which holds the exclusive right to exploit them. Accordingly, their reproduction, distribution, public communication, and modification, in whole or in part, are prohibited without the prior express authorization of Trastelia. Similarly, all distinctive signs, trademarks, trade names, or signs of any kind contained on the website, in documents, in advertising, and in any other materials featuring Trastelia are protected by the laws governing industrial and intellectual property.

Nature

Given the specialized nature of the service offered by Trastelia and the subject matter of this service agreement, the legal relationship shall be of an atypical civil and/or commercial nature (as applicable depending on the type of client), and shall not be considered a deposit, lease, or any other analogous arrangement; therefore, the provisions set forth in this contract are expressly excluded from the scope of application of the Urban Lease Law.

Force Majeure:

Neither party shall be liable for any breach of its contractual obligations if such breach results from events beyond its reasonable control, including, but not limited to, natural disasters, wars, acts of terrorism, strikes, or failures in public services.

Subrogation:

The client may not assign or subrogate its rights and obligations under this contract without the prior written consent of Trastelia.

Security:

Trastelia will implement appropriate security measures to protect the goods stored in the storage units, including surveillance and access control systems. However, Trastelia shall not be liable for theft or damage caused by third parties.

Compliance with Regulations:

The customer agrees to comply with all applicable laws and regulations regarding the use of the storage unit, including local, state, and federal regulations.

Disclaimer of Warranties:

Except for the warranties expressly set forth in this contract, Trastelia makes no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.

Notifications

For the purposes of notifications, the address listed in the header of the contract shall be deemed the registered address of Trastelia and the customer, and such communications must be made in writing and by any reliable means.

All notices sent to the addresses or email addresses indicated above shall be deemed to have been properly delivered, even if they were not physically received by the recipient, unless, via email or any other reliable means, either party has notified the other of a change of address for these purposes.

Jurisdiction.

For any dispute arising from this contract, the courts of the city of Alicante shall have jurisdiction, and the parties hereby waive any other jurisdiction to which they might be entitled.