What is self storage?

A flexible and secure storage service for personal or business items. At Trastelia, this is complemented by cleaning services, 24/7 security, and app-based access.

2. Where did the concept of self storage originate and how did it evolve?

Originating in the United States in the 1960s, it has evolved into an automated, accessible, and essential service for households and businesses.

3. How has self storage evolved in Spain?

From being an unknown concept in the 1990s to becoming a booming industry, adapted to new digital needs, spatial requirements, and lifestyle trends.

4. What are the benefits of a storage room in my home?

It provides organization, extra space, security, and convenience during life transitions such as moving or renovating. It enhances the comfort and functionality of your home.

5. What are the benefits of a storage room for a self-employed person?

It allows you to store tools or inventory safely and flexibly, optimizing space and reducing costs compared to renting a facility.

How does Trastelia work?

Choose your space, book online or by phone, and check in using the app. Safe, clean facilities with personalized service.

7. Are my belongings insured?

Yes, up to €3,000 at no extra cost. Coverage can be extended as needed. You can also link it to your home insurance policy.

How much space do I need?

It depends on the volume and type of items. As a general guideline, you’ll typically need about 10% of the home’s size.

9. How can I calculate the space I need?

Taking inventory, estimating volumes, and determining whether frequent access will be needed. Trastelia offers a no-obligation consultation.

What is included in the rental price?

24/7 access, security, cleaning, app, parking, carts, assistance, and no hidden fees. All included in the rate.

11. How much does a storage room cost at Trastelia?

It depends on the location, size, and duration. You can easily calculate it in the online store.

12. How can I see my invoices?

Through your personalized customer portal, once the fee has been paid.

13. How often will I receive an invoice?

Generally, on a monthly basis. You can request quarterly, semi-annual, or annual invoices.

14. I have defaulted on my payments, what should I do?

You will be notified. If you do not resolve the issue, your access will be blocked until the outstanding amount is paid.

15. What is the minimum rental period?

The minimum rental period is one month.

16. Do I have to sign a minimum permanence when contracting with Trastelia?

No. We offer contracts with no minimum term.

17. What does it mean when a storage room appears as "on waiting list"?

It is currently unavailable. Please contact customer service for alternatives or availability.

Is my contract automatically extended?

Yes. It renews on a monthly basis until the customer cancels it.

19. Can I change the size of my storage room if my needs change?

Yes. You can request the change through your customer portal or by contacting our customer service team.

20. What is the cancellation period?

You must give at least 10 days' notice prior to your departure date.

21. How can I cancel my storage room?

Through the customer portal or by emailing bajas@trastelia.com with your contract details.

22. Are there any prohibitions or limitations on what I can keep?

Yes. You are not permitted to store hazardous or illegal items, animals, or perishable food, nor are you allowed to engage in any activities inside the storage unit.

23. Can several people access independently?

Yes. You can generate access codes for family members, friends, or colleagues from your customer portal.

24. Can shelves be installed or mounted?

Yes, in fact, it is recommended to optimize space and improve access to stored items.

25. What happens if I am late in paying my installment?

Progressive penalties apply. The longer you wait to settle the payment, the higher the surcharge will be.

26. Are there any promotions or discounts?

Yes. We offer promotions based on length of stay and other special benefits. Please contact our team.

27. How secure is the storage room?

24/7 surveillance cameras, sensors, access control, and a direct connection to the alarm monitoring center. We conduct regular inspections.

28. Is there a capacity table?

Yes. We have a guide to help you choose the right size based on the volume and type of items.

29. Where can I call if I have any questions or suggestions?

You can call 966 441 144, send a message via WhatsApp to 677 400 145, or contact us by email at info@trastelia.com.

30. What happens if I return a bill or if I am late in paying my installment?

Any promotions applied will be automatically forfeited if there are more than two returns or a delay of more than 7 days.