{"id":7110,"date":"2025-03-20T15:10:51","date_gmt":"2025-03-20T14:10:51","guid":{"rendered":"https:\/\/www.trastelia.com\/terms-and-conditions\/"},"modified":"2026-06-01T09:34:13","modified_gmt":"2026-06-01T07:34:13","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.trastelia.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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The parties hereby state<\/strong><\/p>

That Trasteros del Levante S.L. is the company providing the services covered by this Contract, hereinafter Trastelia<\/strong>.<\/p>

That the Customer is interested in the service of storing, at their own risk and under their own custody, for the period specified in the specific terms and conditions, one or more items of personal property, hereby declaring that they are aware of the condition of said property, which they expressly accept without reservation as being in perfect condition for use.<\/p>

That, as it is in the interest of both Parties, they enter into this agreement, all in accordance with the following general terms and conditions:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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  1. Applicable Regulations.<\/strong><\/li><\/ol>

    These General Terms and Conditions are subject to the provisions of Law 7\/1998, of April 13, on General Contract Terms and Conditions, Law 26\/1984 of July 19, General Law for the Protection of Consumers and Users, Royal Legislative Decree 1\/2007 approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, and the Commercial Code and Civil Code.<\/p>

    1. Purpose of the Contract.<\/strong><\/li><\/ol>

      Upon signing this contract, Trastelia <\/strong>grants the use of the storage unit described in the Specific Terms, located on Trastelia<\/strong>\u2019s premises at 152 Vicente Blasco Ib\u00e1\u00f1ez Street, in the town of Torrevieja (Zip Code 03182), for the stipulated term and price, for the sole and exclusive purpose of storing various types of personal property owned by the customer<\/strong>, with the exception of those described in section \u201c10. Prohibitions,\u201d which are expressly prohibited.<\/p>

      1. Storage Unit Size.<\/strong><\/li><\/ol>

        Due to the building\u2019s construction, the contracted storage unit has an approximate area and volume as indicated in the Special Conditions. Under no circumstances shall Trastelia<\/strong> be liable if the contracted storage unit does not measure exactly as expected.<\/p>

        1. Term.<\/strong><\/li><\/ol>

          4.1. Commencement of the Contract, Initial Term, and Initial Billing.\u00a0<\/span><\/p>

          This contract enters into force on the start date indicated in the Special Conditions (the \u201cStart Date\u201d). However, for the purposes of contract duration and billing, the first term shall extend from the Start Date until the last calendar day of that same calendar month (the \u201cFirst Term\u201d).<\/span><\/p>

          Upon signing the contract, the Customer shall pay the pro-rata portion of the fee corresponding to the First Period, calculated based on the actual number of days between the Start Date and the last day of that month.<\/span><\/p>

          4.2. Automatic renewal by calendar months and billing date.\u00a0<\/span><\/p>

          Upon expiration of the First Period, the contract shall be automatically extended for successive periods of one (1) full calendar month, always counted from the 1st to the last day of each calendar month (each of which is a \u201cMonthly Period\u201d), unless either party provides the other with verifiable notice of its intention not to renew the contract at least ten (10) calendar days prior to the end date of the Initial Term or the corresponding Monthly Term.<\/span><\/p>

          The fee corresponding to each Monthly Period shall be due in full on the 1st of each month, and shall be invoiced and collected in advance via the payment method designated by the Customer, regardless of the date on which the Customer actually vacates the storage unit, without prejudice to the provisions of this clause regarding the minimum contract term.<\/span><\/p>

          4.3. Minimum Term.\u00a0<\/span><\/p>

          Unless a longer commitment period is established in the Special Conditions, the minimum stay period shall, in any case, be one (1) month, understood in accordance with the billing system by calendar months provided for in the preceding clause.<\/span><\/p>

          For these purposes:<\/span><\/p>

          a) When the Start Date falls on the 1st of a month, the minimum term of one (1) month shall correspond to that full calendar month.
          b) When the Start Date is after the 1st of a month, the minimum term shall include, at a minimum, the Initial Period plus the immediately following Monthly Period. Consequently, the Customer may not terminate the contract with effect prior to the last day of the month following the Start Date, even if the period initially paid for covers only part of the first calendar month.<\/span><\/p>

          4.4. Longer Commitment Periods (Pricing Plans).\u00a0<\/span><\/p>

          If, in accordance with the pricing plan chosen by the Customer, the Specific Terms establish a longer minimum commitment period (for example, three (3), six (6), or twelve (12) months), the Customer shall be obligated to maintain the contract in force for at least that commitment period, without prejudice to the Initial Period when the Start Date does not fall on the 1st.<\/span><\/p>

          During the agreed minimum commitment period, the Customer may not terminate the contract early with effect prior to the date of its expiration. In the event that the Customer ceases to use the storage unit, vacates it, or requests cancellation before the end of the commitment period, TRASTELIA may:<\/span><\/p>

          a) Maintain the contract in force until the end date of the commitment period, with the consequent obligation to pay all outstanding fees up to that date;
          or
          b) Terminate the contract early and demand, as a penalty, payment of the remaining fees until the minimum commitment period is completed, without prejudice to the loss of any discounts or financial benefits associated with the aforementioned pricing plan.<\/span><\/p>

          The foregoing is without prejudice to TRASTELIA\u2019s rights to terminate the contract as provided for in other clauses of this contract due to the Customer\u2019s breach.<\/span><\/p>

          4.5. Non-payment and Non-Renewal.\u00a0<\/span><\/p>

          The contract will not be automatically renewed if, as of the end date of the Initial Term or the corresponding Monthly Term, the Customer is not up to date with payment of all amounts due or with the fulfillment of any other obligations arising from this contract.<\/span><\/p>

          In such a case, the contract shall be deemed terminated at the end of the current period, without prejudice to the actions available to TRASTELIA for the collection of outstanding amounts and to the provisions of the clause regarding non-payment and early termination of the contract.<\/span><\/p>

          4.6. Return of the storage unit upon termination of the contract.\u00a0<\/span><\/p>

          Upon the contract\u2019s termination, for any reason, the Customer shall be obligated to vacate the contracted storage unit, leaving it completely empty and in optimal condition of maintenance and cleanliness, with no remaining belongings or waste.<\/span><\/p>

          It is expressly prohibited to clean the storage unit with water or other liquids that may cause moisture inside; only dry cleaning methods may be used.<\/span><\/p>

          The storage unit must be vacated and handed over no later than the last day of the contract, before 11:59 p.m. on that day.<\/span><\/p>

          4.7. Penalty for Unremoved Items and Extra Cleaning.\u00a0<\/span><\/p>

          If the Customer returns the storage unit without having completely emptied or cleaned it, TRASTELIA may proceed to empty and clean it, with the Customer expressly authorizing TRASTELIA to do so, and the Customer will be billed:<\/span><\/p>

          a) An additional charge of FIVE EUROS (\u20ac5) for each item, package, or unit not removed;
          and<\/span>
          <\/span> b) An additional amount of FIFTY EUROS (\u20ac50) for extraordinary cleaning of the storage unit.<\/span><\/p>

          All of the foregoing is without prejudice to any claim for additional damages that may have been caused to the storage unit, the common access areas, or the rest of the facilities.<\/span><\/p>

          1. Price.<\/strong><\/li><\/ol>

            The consideration for the transfer of use of the storage unit shall be the price initially established in the Special Conditions. Payment of the fee shall be made in advance on a monthly, semi-annual, or annual basis, depending on the frequency agreed upon in the Special Conditions, via credit card, to which the amount corresponding to Value Added Tax at the legally applicable rate at any given time shall be added, as well as, where applicable, the cost of any additional services contracted or expenses incurred by the customer<\/strong>.<\/p>

            The customer<\/strong> authorizes Trastelia <\/strong>to process all charges corresponding to accrued rent via credit card, in accordance with the Payment Services Act 16\/2009 of November 13.<\/p>

            The commitment to pay by credit card is irrevocable.<\/p>

            Please note that Trastelia <\/strong>uses a secure computer system to process payments that encrypts your credit card number. Trastelia <\/strong>will not retain or have access to your banking information; it merely processes the credit card payment request with the bank.<\/p>

            \u00a0Trastelia <\/strong>reserves the right to adjust the initial price each time the contract reaches its annual renewal date, in accordance with the National General Index of the regional Consumer Price Index system published by the National Institute of Statistics or any body that may replace it, applying the value published two months prior. Under no circumstances shall any delay or postponement in applying such an adjustment imply a loss, waiver, or relinquishment of Trastelia<\/strong>\u2019s right to implement it. The customer<\/strong> will be notified of the new installment to be paid one month in advance of the date on which the updated price is due.<\/p>

            \u00a0Trastelia<\/strong> also reserves the right to adjust the amount payable to the current market price once a period of 12 months has elapsed from the initial contract term. Such an adjustment would be applied to the next payment due, and the customer<\/strong> will be notified at least 30 calendar days prior to the effective date of the change. Upon notification of the price adjustment, the customer<\/strong> will have 15 calendar days from receipt of said notification to notify Trastelia, in the event they do not agree with the new price, of their termination of the contract and, consequently, must vacate the storage unit, removing all their stored goods.<\/p>

            1. Non-payment.<\/strong><\/li><\/ol>

              As of the date of non-payment or default in the payment of any amount due to Trastelia<\/strong> in accordance with this Contract, Trastelia<\/strong> may suspend the Customer\u2019s access code to the building or premises where the storage unit covered by the Contract is located, and may also block access to the storage unit and suspend insurance coverage for the goods the Customer has stored in the unit.<\/p>

              Non-payment or delay in payment of any amount due to Trastelia<\/strong> under this Agreement shall result, as of the very date on which the payment is returned or rejected via the stipulated method, or as of the 10th day of default in all other cases, in a surcharge of \u20ac20, plus VAT.<\/p>

              From this point forward, Trastelia<\/strong> will demand payment of the amounts owed from the Customer via email, SMS, or WhatsApp, warning the Customer of the consequences set forth in the following sections:<\/p>